Return, Exchange and Refund Policy

Return Policy

• The product must be returned in its original condition, unused, and with all original packaging and accessories.
• The customer is responsible for the return shipping costs.
• Returned items will be inspected upon receipt to verify their condition.
• Once the return is approved, the purchase amount will be refunded in accordance with our Refund Policy.

Exchange Policy

• The product must be returned in its original condition.
• The customer is responsible for the shipping costs associated with returning the defective product.
• Upon verification of the manufacturing defect, the product will be replaced free of charge.
• The Store will cover the shipping costs for sending the replacement product to the customer.

Preion Eyewear

• If the frame size is unsuitable, the customer may exchange the frame for another size, subject to availability.
• The customer will be responsible for the cost of manufacturing new lenses and any applicable shipping charges.
• Preion lenses cannot be returned, refunded, or exchanged, as they are custom-made and specifically manufactured according to the individual customer’s preion and order requirements.

Incorrect Shipping Information

• The customer will be responsible for any additional shipping charges required to resend the order.
• If a refund is requested instead of reshipment, the original shipping costs and any return shipping expenses may be deducted from the refund amount.

Refund Policy

• The returned product must first be received and inspected by the Store.
• The customer is responsible for all return shipping costs.
• Once the return is approved, the refund will be processed to the customer's original payment method or designated bank account.
• Refunds will be completed within a maximum period of 15 business days from the date the returned product is received and approved.

General Conditions

• Products showing signs of use, damage, alteration, or missing components may not qualify for return, exchange, or refund.
• The Store reserves the right to refuse any return or exchange request that does not comply with this policy.
• This policy is designed to comply with applicable consumer protection regulations while ensuring a fair and transparent shopping experience for all customers.